Case management programmes in Eswatini — in protection, health, legal aid and social services — require tracking individual cases from identification through service delivery to resolution and follow-up.
eSuivi supports case management M&E at the aggregate level — tracking the indicators that measure programme effectiveness rather than individual case records. Monitor total cases identified, referrals made, services delivered, cases resolved and follow-up completion rates. Track average resolution times, referral pathway effectiveness and service quality indicators. Disaggregate by case type, severity, client demographics and geographic area. Use KoboToolbox for case intake forms and follow-up assessments in the field across Eswatini. Generate reports that demonstrate case management programme reach and effectiveness while maintaining client confidentiality.
Build structured logical frameworks with integrated indicator tracking.
Learn more →Predictive insights, trend detection and automated recommendations.
Learn more →Join M&E teams across Southern Africa building better programmes with data.